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The Lytms Index· Customer success platformsUS region · updated Aug 18, 2026
The Lytms Index / Customer success platforms / Gainsight

Gainsight

gainsight.com↗

“Drive 30% higher retention with agentic AI” — their own homepage · captured Aug 14, 2026

Lytms Market Score · 0-100
72
#2 of 17 in customer success platforms.
No movement reading yet — that needs two comparable dated captures. · updated Aug 18, 2026

Where it stands

One line per signal, each the plain market fact behind the reading — never our number, and never a count of what we checked.

AI answersnamed by Claude, Gemini, Google's AI Mode and Google's AI Overview
Search resultsnot in the top results where buyers search
Buyer demand8,100 searches a month by name
“The "best" platform depends on your specific needs, but here are some of the most popular and highly-regarded customer success platforms: Leading Options: Gainsight - One of the most comprehensive platforms, offering customer health scoring, journey…”
Claude · Aug 18, 2026 · asked what to use for customer success platforms

What it publishes about price

Multiple product lines with tiered offerings; all pricing hidden behind request forms or external links.

read from their own pricing page · captured Aug 14, 2026

Compared with

Gainsight vs Vitally→Gainsight vs Hubspot CRM→Gainsight vs Totango→Alternatives to Gainsight→

Cite this

Free to quote, with attribution. Add your own accessed date if your style needs one — the date below is when we measured, which is the one that decides whether a number is still current.

The Lytms Index. "Gainsight — how the market rates it." Lytms AI. Measured Aug 18, 2026. https://lytms.ai/best/customer-success-platforms/gainsight

The Lytms Market Score reads how strongly the market steers a buyer toward a product. It is not a judgement of product quality, and we never claim revenue, share, usage or churn. About this score →

Is this your product?

See your standing: where Gainsight ranks, what the AI engines say when buyers ask, and which signals are carrying the position. We will walk you through it live.

Claiming never changes a score — ever.

Is something here wrong? Tell us. Nobody pays to be listed here, and nothing a vendor tells us changes a position.
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