Skip to content
The Lytms Index· Customer success platformsUS region · updated Aug 18, 2026
The Lytms Index / Customer success platforms / Zendesk

AI-powered service platform — their own homepage · captured Aug 14, 2026

Lytms Market Score · 0-100
41
#12 of 17 in customer success platforms.
No movement reading yet — that needs two comparable dated captures. · updated Aug 18, 2026

Where it stands

One line per signal, each the plain market fact behind the reading — never our number, and never a count of what we checked.

AI answersnamed by Claude, Google's AI Mode and Google's AI Overview
Search resultsnot in the top results where buyers search
Buyer demand0 searches a month by name

What it publishes about price

Three paid tiers ($19–$115/agent/month paid yearly), plus Enterprise custom tier; annual-only pricing shown.

read from their own pricing page · captured Aug 14, 2026 · 3 paid tiers listed

What it has published over time

What this page publishes has changed between Jan 2025 and Aug 2026 — the captures below show how.

Jan 2025$19$19/mo$25$50$55/mo$55
Nov 2025$19/mo
Aug 2026$19/mo$19$50$55$83$115

marked — not visible in the previous capture. Only arrivals are marked: a capture can miss a price that is still on the page, so a point that stops appearing is not something we can call a withdrawal.

the price points visible on zendesk.com/pricing, from the public archive · a gap in the series is a gap, not a flat line

Compared with

Cite this

Free to quote, with attribution. Add your own accessed date if your style needs one — the date below is when we measured, which is the one that decides whether a number is still current.

The Lytms Index. "Zendesk — how the market rates it." Lytms AI. Measured Aug 18, 2026. https://lytms.ai/best/customer-success-platforms/zendesk

The Lytms Market Score reads how strongly the market steers a buyer toward a product. It is not a judgement of product quality, and we never claim revenue, share, usage or churn. About this score →

Is this your product?

See your standing: where Zendesk ranks, what the AI engines say when buyers ask, and which signals are carrying the position. We will walk you through it live.

Claiming never changes a score — ever.

Is something here wrong? Tell us. Nobody pays to be listed here, and nothing a vendor tells us changes a position.